SHIPPING INFORMATION

Total Purchase Amount	Shipping Cost
$0.00 - $24.99	FREE
$25.00 - $49.99	$13.95
$50.00 - $99.99	$14.95
$100.00 - $149.99	FREE
$150.00 - $199.99	FREE
$200.00 - $299.99	FREE
$300.00 - $499.99	FREE
$500.00 - $699.99	FREE
$700.00 - $999.99	FREE
$1,000.00 +	FREE

Depending upon the size of the items, the following shipping method will be used:

STANDARD SHIPPING:  SMALL PARCEL- DOORSTEP
FedEx or UPS ground will deliver your Small Parcel merchandise to your home or place of business and will place it at the front area of your door.  You will NOT be notified prior to delivery with UPS or FEDEX. 

DELIVERY SURCHARGE:
Delivery Surcharge may apply to certain extra heavy or bulky items such as furniture, rugs and other large items. If there is a surcharge it is listed on the product page under the price below "Please Select".

STANDARD SHIPPING:  TRUCK FREIGHT—CURBSIDE – SELF SERVICE
Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle.  A trucking company (Common Carrier) is the delivery method of choice for furniture.  There will only be one delivery person who will usually assist you to the curbside. This is Self Service.  If you require the use of a Lift Gate, there is an option in the shopping cart.   You will be responsible for carrying the product into your home and setting it up.  Please make sure that you have adequate help to move the furniture (at least two people). The delivery service will call to schedule an appointment with a 2 to 5 hour window between 8am to 5pm Monday to Friday. 

1. *FRONT DOOR DELVERY 
Product will be delivered on the inside of your front entrance and left in the original packaging with no assembly.  This option includes a Lift Gate.   Stairs are not included.  Residences above the first floor, please upgrade to level 2 or 3 below.

2. *INSIDE DELIVERY WITH PACKAGE REMOVAL
Delivery to the room of your choice – includes carrying product up two flights of stairs
(4-15 stairs=1 flight of stairs).  Note: If your delivery is over two flights of stairs, please contact us.
The shipper will unpack the product, using no tools, provide light set up such as place the items on top of each other or place next to each other. The shipper will also remove and dispose of all packaging.

3. *INSIDE DELIVERY WITH ASSEMBLY & PACKAGE REMOVAL
Delivery to the room of your choice – includes carrying product up two flights of stairs
(4-15 stairs=1 flight of stairs). ( Note: If your delivery is over two flights of stairs, please contact us.)
The shipper will unpack the product, using basic  tools, provide light set up such as products will be screwed or bolted together, set items on top of each other or place next to each other. The shipper will also remove and dispose of all packaging. *(Exceptions: Assembly or installation is not available for items such as headboards, mirrors, area rugs and sink vanities).

IF YOU ORDER MORE THAN ONE ITEM, YOU MAY RECEIVE SEPARATE DELIVERIES.

RECEIVING YOUR SHIPMENT
Inspect your shipment.  If there is any damage to either the product or the package, or if you have any concerns, please write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of.  Call Customer Service at 1-888-689-2290 for assistance.

RE-DELIVERY CHARGE
If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window will result in an additional re-delivery charge of $75.  If a scheduled delivery is refused or no one is at home to accept the delivery or an item is returned because an incorrect address was provided by the customer, this will incur an additional shipping charge.  Please call Customer Service at 1-888-689-2290 to assist you.

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DAMAGE POLICY

Our excellent packaging and shipping experience reduces the chances of damage.  However, any damages are covered by shipping insurance.    If you receive damaged merchandise, we will strive to make the replacement process quick and easy.   We are fortunate to have less than 2 in 100 damaged shipments and over 90% of those are minor issues which can be corrected right in your home by a qualified and experienced technician.  We’ve developed practical solutions to handle problems if they do arise to ensure our customer’s satisfaction and loyalty.  If your shipment is damaged, follow the procedures below.

No Worry Freight Damage Protection
When the furniture arrives, please inspect it before you sign for it, especially if you notice damage to the packaging. 

In the rare situation that your shipment is damaged please be sure to note it on the delivery paperwork.   Please follow these 3 simple steps.

1. It’s insured, so don’t worry.
2. With the driver still present, call us at 1-888-689-2290 and we will help you determine if the damaged    piece should be kept with you or sent back.  Please do not make this decision before speaking to us.
3. ANY DAMAGE MUST BE NOTED ON THE BILL OF LADING WHILE THE DELIVERY PERSONS ARE STILL PRESENT.  Please write “PRODUCT DAMAGED’ on the Bill of Lading.  This is very important.  This will insure that if there is any damage, it will be easy to take care of the problem.

Please DO NOT sign the Bill of Lading without noting damages.  If the carton is obviously damaged, please refuse the shipment.  We will arrange for a replacement or replacement parts to be rushed out.   We will take the quickest route to remedy the situation.  Please keep all packaging for return shipment.  If you receive damaged merchandise, please Email Us at customerservice@autumncreekdecor.com or call 1-888-689-2290 to initiate a return and we will assist you. We will replace any damaged item at no cost to the buyer.

Concealed damage must be reported to us and the shipper within 24 hours of arrival.  We can also dispatch a trained professional to touch up minor issues to factory new condition.  Most delivery companies have a 48 hour window to report hidden damage so it is important that we follow their guidelines.

Please contact our Customer Support Staff Monday-Saturday 9:00AM-5:00PM MST, at 1-888-689-2290 or via email at customerservice@autumncreekdecor.com to report damages.  

If damage or defects are noticed AFTER the delivery is made, contact customer service within 24 hours so we may assist you.  We will support the warranties as set forth by the manufacturer and will have merchandise repaired to factory new condition or reissue replacement immediately.  We will make every effort to resolve any issues as quickly as possible.  Return Merchandise Authorization # is necessary.  Please call 1-888-689-2290 and we will assist you. 

CANCELLATION POLICY

We go out of our way to ship as quickly as possible and will make every attempt to cancel your order.  In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that the order has not been shipped.  Please call ASAP, WITHIN 24 HOURS OF PLACING YOUR ORDER.  Once we have confirmation that your order has been cancelled, we will credit your account. 

Orders may be cancelled as long as they have not shipped out and they are not “Made especially for you” items.   Special orders, bulk orders, clearance items, and gift certificates are nonrefundable.  Orders that have shipped or will be shipping within 48 hours of your cancellation request cannot be cancelled.  Any exceptions are noted on the page of the item.  Once an order has been shipped, it cannot be cancelled.  If you refuse an order it will then be under our Return Policy where you are responsible for roundtrip shipping and processing costs which will be deducted from your refund.

SPECIAL ORDER CANCELLATIONS
Special Orders are “custom made especially for you” and cannot be cancelled.

We encourage you to review your order carefully.  Since this is a custom order, the order cannot be changed, modified, or cancelled once your order is in production.  Customer will have 24 hours from placement of custom orders to cancel.  Special Order merchandise is non-refundable after 24 hours.  Special Made to Order items are noted on the Product Detail Page. 

RETURNS

If within 7 days you are dissatisfied for any reason, you may return your non-custom item for a refund of the merchandise value less shipping and handling costs. * 

*We cannot accept returns on bulk orders, final-sale items, special-order items, or gift certificates (unless we are at fault), or items damaged through normal wear and tear.  Bedding and linens are non-refundable and cannot be exchanged unless unopened.    Items must be returned in the original box and packing material.  Otherwise, additional charges may be applied.  Items must be in new saleable condition for a credit to be issued.  Unfortunately, we cannot take returns of products that have been assembled or modified.   We will refund shipping and handling charges only if the error was ours.  Return Merchandise Authorization # is necessary.   Please call 1-888-689-2290 and we will assist you.

Please keep in mind that once an order is shipped, it cannot be cancelled.  If an order is refused, roundtrip shipping and handling costs will be deducted from your refund.  Generally on all items the return policy is that you are responsible for roundtrip freight if the furniture has already been produced and shipped.  Our items have free shipping.  If you return an item that has free shipping, the refund that you receive will be less the shipping cost that we incurred.  (Shipping costs are non refundable unless item was defective or damaged). If you exchange an item with free shipping for another item with free shipping, you may be charged shipping on the exchanged item.

Please do not refuse any shipment.  Call for return instructions in case the product may need to be sent to a different warehouse.
 
NOTE:  Please let us know if we can assist you in selecting the right furniture for your situation.  Always measure the space where you will be placing the furniture.  Also, customers are asked to measure their entryways and access points from curb to in-home placement prior to order placement to avoid delivery problems later. Please see MEASURING FOR DELIVERY.

Returns  – Must have Return Merchandise Authorization # on box.
Please call 1-888-689-2290 for a RMA#.  All returns must be fully insured and in their original packaging with the RMA# clearly marked on the outside.  Please call and we will assist you.

Please see Return Merchandise Authorization below for more details.

Note:  If your item was damaged or defective, please see Damage Policy.

RETURN MERCHANDISE AUTHORIZATION – RMA#  REQUEST

Please call Customer Service for a Return Merchandise Authorization- RMA# at 1-888-689-2290.   RETURN AUTHORIZATION IS REQUIRED.
 
Items must be routed to the correct warehouse.  Please note that you must have prior authorization in order for us to accept a return.  Upon approval you will be given the RMA# (Return Authorization).  All returns must be fully insured and in their original packaging with the RMA# clearly marked on the outside. Please repackage with care.   Please call and we will assist you.

We ship items from multiple warehouses across the United States, therefore, it is important to contact us so that we can provide the correct return warehouse address.

We cannot accept returns of special order items, gift certificates, bulk orders, clearance items, or opened bedding and linens unless we are at fault.   Upon return of the merchandise, we will reimburse you for the full merchandise value only, excluding shipping and handling costs unless the error was ours.

Returned merchandise must be sent to us prepaid and insured.  We cannot accept freight collect items.  Merchandise returned without  Return Merchandise Authorization # will be refused and no credit given.

Items must be returned in the original box and packing material.  Please do not destroy boxes when opening.  Shipping costs are non refundable unless item was defective or damaged, so please note that if you are purchasing a product that has “Free Shipping” our actual costs will be deducted from your return refund.   Please allow 2-3 weeks for credit or for exchange of product.

To return items for an exchange or refund please contact us by phone at 1-888-689-2290 for a RMA#.  Call for return address.  Items must be routed to the correct warehouse.  For more information please see Cancellations and Return Policy.  You can also email us at customerservice@autumncreekdecor.com.

LEARN HOW TO MEASURE FOR DELIVERY

Always measure the space where you will be placing the furniture. Also, customers are asked to measure their entryways and access points from the curb to in-home placement prior to order placement to avoid delivery problems later. Please see MEASURING FOR DELIVERY.

For more information, please email us at customerservice@autumncreekdecor.com or contact a Customer Service
Representative at 1-888-689-2290.

Order Status
The fastest way to check status of your order is to email us at customerservice@autumncreekdecor.com. Emails are responded to within 24 hours. You may also call us at 1-888-689-2290.

Sales Tax
AutumnCreekDecor.com will collect sales tax on purchases sent within the state of Arizona only.

International Orders
At this time, we cannot ship items outside the 48 contiguous states.

APO/FPO & P.O. BOXES
Sorry, we cannot ship to APO/FPO addresses or P.O. Boxes. You may want to ship to a friend or relative who can then forward your shipment.

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