We go out of our way to ship as quickly as possible and will make every attempt to cancel your order. In the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shipped. Please call ASAP, within 24 hours of placing your order. Once we have confirmation that your order has been cancelled, we will credit your account. If merchandise has been shipped, we will issue a refund of the purchase price less round-trip shipping and handling costs. Please call for return instructions.
Orders may be cancelled as long as they have not shipped out and they are not Special "Made to Order" items. Special orders, bulk orders, clearance items, and gift certificates are nonrefundable. Orders that have shipped or will be shipping within 48 hours of your cancellation request can not be cancelled. Any exceptions are noted on the page of the item. Once an order has been shipped, it cannot be cancelled. If you refuse an order it will then be under our Return Policy where you are responsible for roundtrip shipping and handling costs which will be deducted from your refund.
Special Order Cancellations
Special Orders are" made to order" especially for you and cannot be cancelled.
We encourage you to review your order carefully. Since this is a custom order, the order cannot be changed, modified, or cancelled once your order is in production Customer will have 24 hours from placement of custom orders to cancel. Special order merchandise is non-refundable after 24 hours. Special Made to Order items are noted on the product detail page.
Please do not refuse any shipment. Call for return instructions.
If within 7 days you are dissatisfied for any reason, you may return your non-custom item for a refund of the merchandise value less shipping and handling costs. *
*We cannot accept returns on bulk orders, final-sale items, special-order items, or gift certificates (unless we are at fault), or items damaged through normal wear and tear. Bedding and linens are non-refundable and cannot be exchanged unless unopened. Items must be returned in the original box and packing material. Otherwise, additional charges may be applied. Items must be in new saleable condition for a credit to be issued. Unfortunately, we cannot take returns of products that have been assembled or modified. We will refund shipping and handling charges only if the error was ours. Return Merchandise Authorization # is necessary. Please call 1-888-689-2290 and we will assist you.
Please keep in mind that once an order is shipped, it cannot be cancelled. If an order is refused, roundtrip shipping and handling costs will be deducted from your refund. Generally on all items the return policy is that you are responsible for roundtrip freight if the furniture has already been produced and shipped. Our items have free shipping. If you return an item that has free shipping, the refund that you receive will be less the shipping cost that we incurred. (Shipping costs are non refundable unless item was defective or damaged). If you exchange an item with free shipping for another item with free shipping, you may be charged shipping on the exchanged item.
NOTE: Please let us know if we can assist you in selecting the right furniture for your situation. Always measure the space where you will be placing the furniture. Also, customers are asked to measure their entryways and access points from curb to in- home placement prior to order placement to avoid delivery problems later. Please see MEASURING FOR DELIVERY.
Returns - Must have Return Merchandise Authorization # on box.
Please call 1-888-689-2290 for a RMA#. All returns must be fully insured and in their original packaging with the RMA# clearly marked on the outside. Please call and we will assist you.
Please see Return Merchandise Authorization below for more details.
Note: If your item was damaged or defective, please see Damage Policy.
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RETURN MERCHANDISE AUTHORIZATION - RMA# REQUEST
Please call Customer Service for a Return Merchandise Authorization- RMA# at 1-888-689-2290. RETURN AUTHORIZATION IS REQUIRED.
Items must be routed to the correct warehouse. Please note that you must have prior authorization in order for us to accept a return. Upon approval you will be given a RMA# (Return Authorization). All returns must be fully insured and in their original packaging with the RMA# clearly marked on the outside. Please repackage with care. Please call and we will assist you.
We ship items from multiple warehouses across the United States, therefore, it is important to contact us so that we can provide the correct return warehouse address.
We cannot accept returns of special order items, gift certificates, bulk orders, clearance items, or opened bedding and linens unless we are at fault. Upon return of the merchandise, we will reimburse you for the full merchandise value only, excluding shipping and handling costs unless the error was ours.
Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items. Merchandise returned without a Return Merchandise Authorization # will be refused and no credit given.
Items must be returned in the original box and packing material. Please do not destroy boxes when opening. Shipping costs are non refundable unless item was defective or damaged, so please note that if you are purchasing a product that has "Free Shipping" our actual costs will be deducted from your return refund. Please allow 2-3 weeks for credit or for exchange of product.
To return items for an exchange or refund please contact us by phone at 1-888-689-2290 for a RMA#. Call for return address. Items must be routed to the correct warehouse. For more information please see Cancellations and Return Policy. You can also email us at firstname.lastname@example.org.
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